WHAT PAYMENT METHODS CAN I USE?
We only accept the following modes of payment:

  • Bank Transfer
  • Cash On Delivery (selected areas only)
  • Online Banking
  • E-Wallet 
  • Self-Pickup

THIS POLICY WILL BE APPLICABLE IF YOU MADE YOUR PURCHASE(S) FROM OUR OFFICIAL WEBSITE (www.sryseri.com) ONLY


CAN I GET REFUND FOR MY PRODUCT?
Yes, you can. Refunds will be issued via your original payment method

However, sale items, pre-order items or purchases made with discount code are NOT eligible for a full refund.

Payment MethodRefund Method
Bank TransferBank Transfer
Cash On DeliveryBank Transfer
Online BankingBank Transfer
Credit/Debit CardCredit/Debit Card




WHAT ARE THE REASONS THAT CANNOT BE CONSIDERED FOR A FULL REFUND?
Following reasons will not be processed as a full refund. We will only process for 70% of the total payment, excluding the delivery/shipping fee.

"I changed my mind"
"I don't like this item"

"I don’t want it anymore"

Please note that 30% of the total payment is charged for services fees.



HOW LONG WOULD IT TAKE TO PROCESS THE REFUND?
Please allow up to 3-5 working days for us to process the refund once we have received your returned parcel.



HOW CAN I REQUEST FOR A REFUND?

Do email us at [email protected] and we will assist you accordingly.